ace365app Privacy Policy

1 Scope of This Policy

This Privacy Policy applies to all users of the ace365app platform, including visitors who browse without a registered account and all registered players. It covers data collected through the platform website, your account, transactions, and any communication you have with ace365app support.

ace365app operates exclusively for players in the Philippines. This policy should be read alongside the Terms & Conditions, which govern your use of the platform as a whole.

2 What Data We Collect

ace365app collects personal data that falls into the following categories. We only collect what is necessary for the purposes described in this policy.

We do not collect credit card numbers or cryptocurrency wallet information, as these are not accepted payment methods on ace365app.

3 How We Use Your Data

Your personal data is used for the following purposes:

• Account management — to create, maintain, and secure your registered account on ace365app.
• Identity verification — to confirm your identity through KYC processes, ensuring accounts are held by eligible players aged 21 and above.
• Processing transactions — to handle deposits and withdrawals in Philippine Peso through your registered payment method.
• Platform security — to detect fraud, prevent money laundering, and identify any misuse of the platform.
• Customer support — to respond to your queries and resolve account or payment issues.
• Legal compliance — to meet obligations under applicable Philippine laws and regulations, including record-keeping and reporting requirements.
• Platform improvement — to understand how the platform is used and to improve the experience for all players.

ace365app does not use your personal data for unsolicited third-party marketing or sell it to advertisers.

4 Sharing Your Data

ace365app does not sell your personal data. We may share it only in the following limited circumstances:

• Payment processors and banking partners — to facilitate your deposits and withdrawals in PHP. These partners are bound by their own privacy and security obligations.
• Identity verification services — third-party KYC providers used to verify your identity documents as required.
• Legal and regulatory authorities — where required by law, court order, or regulatory inquiry applicable in the Philippines.
• Fraud and security services — specialist services used to detect and prevent fraudulent activity on the platform.

Any third party that receives your data for service delivery purposes is required to handle it securely and only for the specific purpose for which it was shared.

5 How We Protect Your Data

ace365app applies a range of security measures to protect your personal data:

• SSL encryption on all web sessions and data transmissions between your device and the platform.
• OTP (one-time password) verification for account logins and sensitive actions, adding a layer of protection beyond your password.
• Access controls that limit which internal staff and systems can view personal data, based on operational necessity.
• Secure data storage with technical measures to guard against unauthorised access, alteration, or loss.

While ace365app takes data security seriously, no system is completely immune to risk. You also share responsibility for keeping your account credentials — your username and password — private. Do not share your login details with anyone, and contact support immediately if you suspect your account has been accessed without your authorisation.

6 Data Retention

ace365app retains your personal data for as long as:

• Your account is active and you are a registered player on the platform.
• Required by applicable Philippine law or financial regulation — for example, transaction records may need to be kept for a minimum period for compliance purposes.
• Necessary to resolve disputes, enforce agreements, or respond to legal claims.

When your data is no longer needed for these purposes, it is securely deleted or irreversibly anonymised. If you request account closure, we will process your data in accordance with our retention obligations and communicate the timeline to you.

7 Your Privacy Rights

As a registered player on ace365app, you have the following rights regarding your personal data:

• Right to Access — You can request a copy of the personal data ace365app holds about you.
• Right to Correction — You can request that inaccurate or outdated personal data be corrected.
• Right to Deletion — You can request deletion of your personal data, subject to legal retention requirements and outstanding account obligations.
• Right to Restrict Processing — In certain circumstances, you can request that we limit how your data is used.
• Right to Data Portability — You can request a copy of your data in a structured, commonly used format where technically feasible.
• Right to Object — You can object to processing of your data in certain situations, including where processing is based on legitimate interests.

To exercise any of these rights, contact the ace365app support team. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection obligations in the Philippines.

8 Cookies and Tracking

ace365app uses cookies and similar technologies on the platform to support core functionality, improve user experience, and maintain platform security. These may include:

• Essential cookies — required for the platform to function, including session management and login security.
• Analytics cookies — used to understand how players navigate and use the platform, helping us identify areas for improvement.
• Security cookies — used to detect unusual activity and protect accounts from fraud or unauthorised access.

ace365app does not use third-party advertising cookies or tracking pixels that serve ads on external websites based on your activity on this platform.

Most browsers allow you to manage cookie settings. Disabling essential cookies may affect the functionality of the platform and your ability to access your account.

9 Updates to This Policy

ace365app may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements, or our data practices. When we make changes, the updated policy will be published on this page with a revised effective date.

If the changes are material — meaning they significantly affect how your data is collected or used — we will notify you through the platform or your registered contact details where reasonably practicable. Continuing to use ace365app after an update is published constitutes your acceptance of the revised policy.

We encourage you to review this page periodically to stay informed about how your personal data is handled.

10 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how ace365app handles your personal information, you can reach our support team through the platform.

Our support email is: [email protected]

Please include your registered account details (without sharing your password) and a clear description of your request so we can assist you efficiently. We aim to respond to all privacy-related queries as promptly as possible.